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Related Experiment Video

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Difficult interactions with veterinary clients: working in the challenge zone.

James K Morrisey¹, Bonita Voiland

¹Section of Wildlife and Exotic Medicine, Department of Clinical Sciences, College of Veterinary Medicine, Cornell University, Ithaca, NY 14853-6401, USA. jkm27@cornell.edu

The Veterinary Clinics of North America. Small Animal Practice

|December 13, 2006

Summary

Veterinarians can improve client and coworker interactions by learning effective communication skills. This article offers practical exercises to help manage difficult situations and enhance professional success.

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Area of Science:

Veterinary medicine
Communication skills

Background:

Effective communication is crucial for veterinarians' professional satisfaction and success.
Difficult interactions are common in veterinary practice.

Purpose of the Study:

To review the basis of difficult interactions in veterinary practice.
To provide specific communication skills for managing challenging situations.
To offer practical exercises for skill development.

Main Methods:

Literature review on communication in veterinary practice.
Identification of key communication strategies.
Development of practical exercises for skill enhancement.

Main Results:

Understanding the roots of difficult interactions is key.
Specific communication techniques can improve situational management.
Practice through exercises reinforces learned skills.

Conclusions:

Enhanced communication skills lead to greater professional satisfaction for veterinarians.
Mastering difficult interactions contributes to overall success in the veterinary field.