Related Experiment Video
Updated: Jul 18, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Vision to reality: using patients' voices to develop and improve services.
1Sunderland Teaching Primary Care Trust. rose.curry@suntpct.nhs.uk
British Journal of Community Nursing
|December 15, 2006
Summary
Sunderland TPCT
Area of Science:
- Healthcare Management
- Patient Experience Research
- Primary Care Services
Background:
- The National Health Service (NHS) is transitioning towards a patient-led model.
- Primary care trusts are implementing new service delivery models to meet evolving patient needs.
- Nurse-led urgent care teams (UCTs) represent a shift in primary care provision.
Purpose of the Study:
- To evaluate patient perspectives on a newly introduced nurse-led urgent care team (UCT).
- To identify areas for service improvement within primary care settings.
- To align service delivery with the NHS Improvement Plan and long-term conditions agenda.
Main Methods:
- A qualitative methodology was employed to gather patient views.
- Thematic framework analysis was used to analyze collected data.
- Action research involving a multi-disciplinary group informed service improvements.
Main Results:
- The study provided evidence on the quality of the new UCT service.
- Patient feedback highlighted the effectiveness of the nurse-led approach.
- A significant service gap was identified for housebound patients with chronic diseases.
Conclusions:
- The UCT service demonstrates potential for quality improvement in patient care.
- Addressing the needs of housebound patients with chronic conditions is crucial.
- Patient-centered approaches are vital for successful NHS transformation.
More Related Videos
Related Concept Videos
01:13Patient-centered Care
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
01:25Role of Communication in the Nursing Process II: Planning and Implementation
Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time for...
01:11Guidelines for Writing Outcome
When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care evaluation by...
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care evaluation by...
01:21Interdisciplinary Care: The Health Care Team-I
An interdisciplinary team includes many healthcare professionals working together and utilizing their skills, knowledge, and expertise to provide holistic and quality patient care.
Physicians
The physician's primary responsibility is to diagnose illness and direct the medical or surgical treatment of the condition. The authority to admit patients to a healthcare agency or institution and practice care within that setting is granted to physicians by the healthcare agency or institution itself.
Physicians
The physician's primary responsibility is to diagnose illness and direct the medical or surgical treatment of the condition. The authority to admit patients to a healthcare agency or institution and practice care within that setting is granted to physicians by the healthcare agency or institution itself.
01:15Nursing Implementation
Implementation is the execution of the nursing care plan developed during the planning phase.
The five steps to implementing effective nursing care include reassessing the patient, reviewing and revising the existing nursing care plan, organizing the resources and care delivery, anticipating and preventing complications, and implementing nursing interventions.
The five steps to implementing effective nursing care include reassessing the patient, reviewing and revising the existing nursing care plan, organizing the resources and care delivery, anticipating and preventing complications, and implementing nursing interventions.
01:24Vision
Vision is the result of light being detected and transduced into neural signals by the retina of the eye. This information is then further analyzed and interpreted by the brain. First, light enters the front of the eye and is focused by the cornea and lens onto the retina—a thin sheet of neural tissue lining the back of the eye. Because of refraction through the convex lens of the eye, images are projected onto the retina upside-down and reversed.