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Related Concept Videos

Levels of Communication II: Organizational, Public, and Group Dynamics01:27

Levels of Communication II: Organizational, Public, and Group Dynamics

Effective communication is the foundation of a good organization. Communication is the lifeblood of an organization that connects the group with messages. In an organization, communication occurs in upward, downward, and horizontal lines. Downward communication travels from the administrative and senior levels to the staff through official channels such as manuals, rules and regulations, and organizational charts. Staff members initiate upward communication, which is addressed to executives and...
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Ethical Dilemmas II

Resolving an ethical dilemma in healthcare involves a systematic approach that considers every aspect of the issue, respecting both the patient's needs and values and the healthcare professional's ethical obligations. Here are potential steps to resolve an ethical dilemma:
Types of Reports II: Incident or Occurrence Report01:21

Types of Reports II: Incident or Occurrence Report

An Incident or Occurrence Report in a healthcare setting is a crucial document used to record any unexpected occurrence that may or may not have affected a patient, employee, or visitor. Such reports are critical to improving patient safety and include all details leading up to and including the event.
Purposes:
In the healthcare industry, reports play a crucial role in documenting incidents within an agency. The primary objective of these reports is to ensure patient safety, uphold the...
Robbers Cave04:49

Robbers Cave

During the 1950s, the landmark Robbers Cave experiment demonstrated that when groups must compete with one another, intergroup conflict, hostility, and even violence may result. At the Oklahoman summer camp, two troops of boys—termed the Rattlers and the Eagles—took part in a week-long tournament. During this time, their negativity culminated in derogatory name-calling, fistfights, and even vandalism and destruction of property. However, this work also revealed that such tension could be...
SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
Impression Management Techniques III: Aligning Actions01:29

Impression Management Techniques III: Aligning Actions

Aligning actions are communicative strategies individuals employ to maintain social harmony and preserve personal identity in the face of potential disruptions to social norms. These actions are particularly important in managing social impressions when one's behavior might be seen as inappropriate, incompetent, or morally questionable.Types of Aligning ActionsThe three principal types of aligning actions are disclaimers, accounts, and apologies.DisclaimersDisclaimers are preventive; they are...

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Setup and Execution of the Rapid Cycle Deliberate Practice Death Notification Curriculum
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Internal affairs: communicating during a tragedy.

Josh Weiss1, Gary August

  • 1Southwest Ambulance, Mesa, AZ, USA. jweiss@swambulance.com

Emergency Medical Services
|December 28, 2006
PubMed
Summary

Companies need tailored crisis communication plans for various stakeholders, including media, families, and employees, especially for tragedies affecting their own workforce. Planning for internal crises is as vital as external disaster preparedness.

Area of Science:

  • Crisis communication
  • Organizational psychology
  • Risk management

Background:

  • Organizations often develop operational plans for external tragedies.
  • Internal tragedies impacting employees and their families require specific communication strategies.
  • Southwest Airlines' experience highlighted the need for dedicated internal crisis plans.

Purpose of the Study:

  • To emphasize the importance of distinct crisis communication plans for different stakeholder groups.
  • To share lessons learned from a company's experience with internal tragedies.
  • To advocate for proactive planning for crises that directly affect the workforce.

Main Methods:

  • Review of internal crisis response protocols.
  • Analysis of communication strategies during a significant organizational event.

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  • Case study approach based on practical experience.

    • Main Results:

    • Separate crisis communication plans are essential for media, bereaved families, injured parties and their families, and the workforce.
    • Effective crisis management requires addressing tragedies that impact the organization internally.
    • Proactive planning enhances the ability to navigate sensitive and close-to-home crises.

    Conclusions:

    • Organizations must develop comprehensive crisis communication plans that address both external and internal events.
    • Tailored communication strategies are crucial for managing the impact of tragedies on diverse stakeholder groups.
    • Learning from experience is key to improving crisis preparedness for internal and external challenges.