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Access patterns to a website on healthcare IT failure
Scot M Silverstein1, Christine Wania, Yunan Chen
1College of Information Science and Technology, Drexel University, 3141 Chestnut St., Philadelphia, PA 19104, USA.
Demand for information on healthcare IT failures is high and unmet. Detailed case studies online can help share lessons learned and best practices, but more resources are needed.
Area of Science:
- Health Informatics
- Information Technology in Healthcare
Background:
- Healthcare IT projects frequently face difficulties and failures due to organizational and human factors.
- Sharing detailed case accounts can improve knowledge transfer regarding lessons learned and best implementation practices.
Purpose of the Study:
- To assess the demand for information on healthcare IT failures.
- To evaluate the accessibility of online resources addressing healthcare IT failures.
Main Methods:
- Analyzed access patterns to a website featuring anonymized, detailed case accounts of health IT failures.
- Utilized a public website-tracking utility to study viewer demographics and search queries without collecting personally identifiable information.
Main Results:
- The website is a primary result for search engine queries on "healthcare IT failure."
- Ongoing demand for information on healthcare IT challenges and failures exists across diverse demographics.
- Existing online resources appear to largely unmet demand.
Conclusions:
- There is a significant, unmet demand for accessible information on healthcare IT failures.
- The medical informatics community should address this information gap.
- Detailed, anonymized case studies are valuable for knowledge sharing in health IT implementation.
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