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Putting patients at ease with conversation.

Laura Sachs Hills1

  • 1merlegerle@aol.com

The Journal of Medical Practice Management : MPM
|January 31, 2007
PubMed
Summary
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Effective patient communication is key. This article provides 10 rules for good conversation, including sample questions and responses, to enhance patient comfort and enthusiasm during medical appointments and treatment.

Area of Science:

  • Medical Communication
  • Patient Engagement

Background:

  • Patient comfort and enthusiasm are crucial for successful medical appointments and treatment adherence.
  • Effective communication skills are essential for healthcare providers.

Purpose of the Study:

  • To highlight the value of pleasant conversation in healthcare settings.
  • To provide practical guidance for improving patient-provider communication.

Main Methods:

  • The article outlines 10 general rules for effective patient conversation.
  • It includes examples of effective and ineffective communication techniques (questions, responses to compliments).
  • Strategies for preparation and voice modulation are also discussed.

Main Results:

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  • Good conversation can significantly improve patient comfort and enthusiasm.
  • Specific communication techniques can be learned and applied to enhance patient interactions.
  • Utilizing resources and practicing voice care can further refine conversational skills.

    • Conclusions:

    • Pleasant conversation is a valuable tool for healthcare providers.
    • Implementing the suggested communication strategies can lead to better patient experiences and outcomes.
    • Continuous improvement of conversational skills is recommended for all healthcare professionals.