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Do characteristics of HIPAA consent forms affect the response rate?
Dragana Bolcic-Jankovic1, Brian R Clarridge, Floyd J Fowler
1Center for Survey Research, University of Massachusetts, and Institute for Health Policy at Massachusetts General Hospital, Boston 02125-3393, USA. dragana.bjankovic@umb.edu
Hospital authorization forms that clearly state the institution and do not request Social Security Numbers (SSNs) increase patient consent rates for accessing protected health information. Simplifying forms improves patient cooperation.
Area of Science:
- Health Law and Policy
- Patient Privacy
- Informed Consent
Background:
- The Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule mandates patient authorization for accessing protected health information.
- Understanding factors influencing patient consent is crucial for researchers and healthcare institutions.
Purpose of the Study:
- To investigate how specific characteristics of hospital authorization forms impact patient consent rates.
- To identify form design elements that either facilitate or hinder the process of obtaining patient authorization for medical record review.
Main Methods:
- A telephone survey was conducted with previously hospitalized patients from 16 Massachusetts hospitals between January and August 2004.
- Respondents who agreed to authorization were mailed their hospital's form; return rates were analyzed based on form characteristics.
- Key measured characteristics included form length, number of fields, institutional name clarity, witness requirement, and Social Security Number (SSN) request.
Main Results:
- A 50.3% return rate was achieved for 1021 mailed authorization forms.
- The likelihood of form return was significantly influenced by the requirement of an SSN and the clarity of the hospital's name.
- Logistic regression confirmed that SSN requirement and hospital name clarity were significant factors, alongside age and gender.
Conclusions:
- Authorization forms should clearly identify the originating institution to enhance patient trust and understanding.
- Forms should be designed for ease of comprehension and avoid requesting sensitive, non-healthcare-related information such as SSNs.
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