Related Experiment Video
Updated: Jul 17, 2026

How Virtual Celebrity Characteristics Drive Purchase Intention: Testing the Stimulus-Organism-Response Framework with Structural Equation Modeling
Published on: March 3, 2026
Factors affecting inpatient satisfaction: structural equation modeling
Bayram Sahin1, Fatma Yilmaz, Keon-Hyung Lee
1Department of Healthcare Management, Faculty of Economy and Administrative Sciences, Hacettepe University, 06100 Ankara, Turkey. baysahin@hacettepe.edu.tr
Objective:
Our study aimed to identify factors affecting patient satisfaction.
Data:
The study was conducted at a training hospital in Turkey. The final sample consisted of 302 inpatients. In this study, patient satisfaction was examined using a survey questionnaire with 22 questions collected under five dimensions.
Method:
Factor analysis was used to group 22 questions measuring patients' satisfaction questions into certain dimensions. Then, structural equation model (SEM) was performed to determine the influence of patient characteristics on patient satisfaction.
Results:
Our analysis showed the questionnaire has an appropriate reliability and validity. The structural equation model (SEM) was used to determine those factors which could affect patient satisfaction. The results of SEM analysis showed that 15% of the total variance in patients' satisfaction was explained by the model. The SEM analysis found that variables of education and type of clinic (surgical vs. non-surgical) were significant on patient satisfaction. Persons with a higher level of education were less satisfied when compared to those with a lower level of education. Surgical patients are more satisfied with the care they received when compared to non-surgical patients.
Conclusion:
The education level of patients and the type of clinics had a significant influence on patient satisfaction.
Related Concept Videos
Mechanistic Models: Compartment Models in Individual and Population Analysis
Self-Evaluation Maintenance Model
Factorial Design
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic illness...
Factors Influencing Attraction III: Similarity
Factors Influencing Attraction IV: Reciprocity