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Updated: Jul 17, 2026

Improving IV Insulin Administration in a Community Hospital

Improving IV Insulin Administration in a Community Hospital

Published on: June 11, 2012

Patients' concerns about medical errors during hospitalization.

Thomas E Burroughs¹, Amy D Waterman, Thomas H Gallagher

¹Center for Outcome Research, St. Louis University, USA. burroute@slu.edu

Joint Commission Journal on Quality and Patient Safety

|February 8, 2007

Summary

Patients often have a broader definition of medical errors than healthcare providers, encompassing issues like falls and communication. Despite high perceived safety, many patients report concerns, impacting their willingness to recommend a hospital.

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Last Updated: Jul 17, 2026

Improving IV Insulin Administration in a Community Hospital

Improving IV Insulin Administration in a Community Hospital

Published on: June 11, 2012

Area of Science:

Patient Safety
Healthcare Quality
Medical Error Analysis

Background:

Understanding patient perceptions of medical errors is crucial for improving healthcare.
Previous research highlights a need to explore patients' conceptualization and perceived risks of medical errors.

Purpose of the Study:

To investigate patients' definitions and perceived risks of various medical errors.
To assess the relationship between patient-reported concerns and hospital recommendations.

Main Methods:

Conducted multiwave telephone interviews with 1,656 inpatients from 12 Midwestern hospitals in 2002.
Collected data on patients' understanding of medical errors and their perceived risk of seven specific error types.

Main Results:

Patients' definition of medical errors included clinical mistakes, falls, communication issues, and responsiveness.
While 94% reported good to excellent medical safety, 39% experienced at least one error-related concern.
Medication errors (17%), nursing mistakes (15%), and equipment problems (10%) were the most common concerns, associated with reduced hospital recommendation.

Conclusions:

Healthcare providers should clarify the term "error" due to patients' broader definitions.
A significant proportion of patients experience error-related concerns, despite overall high perceived safety.
Patient and hospital characteristics influence concerns, offering insights for patient engagement in error prevention programs.