Jove
Visualize
Contact Us
JoVE
x logofacebook logolinkedin logoyoutube logo
ABOUT JoVE
OverviewLeadershipBlogJoVE Help Center
AUTHORS
Publishing ProcessEditorial BoardScope & PoliciesPeer ReviewFAQSubmit
LIBRARIANS
TestimonialsSubscriptionsAccessResourcesLibrary Advisory BoardFAQ
RESEARCH
JoVE JournalMethods CollectionsJoVE Encyclopedia of ExperimentsArchive
EDUCATION
JoVE CoreJoVE BusinessJoVE Science EducationJoVE Lab ManualFaculty Resource CenterFaculty Site
Terms & Conditions of Use
Privacy Policy
Policies

Related Experiment Videos

Communication failure: basic components, contributing factors, and the call for structure.

Elizabeth Dayton1, Kerm Henriksen

  • 1Department of Sociology, Johns Hopkins University, Baltimore, USA. edayton@jhu.edu

Joint Commission Journal on Quality and Patient Safety
|February 8, 2007
PubMed
Summary

Effective healthcare communication is crucial for patient safety. Structured communication tools can improve clarity but require careful implementation to avoid unintended consequences.

Related Concept Videos

You might also read

Related Articles

Articles linked to this work by shared authors, journal, and citation graph.

Sort by
Same author

Pursuing Patient Safety at the Intersection of Design, Systems Engineering, and Health Care Delivery Research: An Ongoing Assessment.

Journal of patient safety·2019
Same author

The Architecture Of Safety: An Emerging Priority For Improving Patient Safety.

Health affairs (Project Hope)·2018
Same author

In Reply.

Academic medicine : journal of the Association of American Medical Colleges·2018
Same author

Improving diagnostic performance: some unrecognized obstacles.

Diagnosis (Berlin, Germany)·2018
Same author

Challenges and opportunities from the Agency for Healthcare Research and Quality (AHRQ) research summit on improving diagnosis: a proceedings review.

Diagnosis (Berlin, Germany)·2018
Same author

Challenges in Health Care Simulation: Are We Learning Anything New?

Academic medicine : journal of the Association of American Medical Colleges·2017

Area of Science:

  • Healthcare communication
  • Patient safety
  • Medical error reduction

Background:

  • Communication failures are a significant cause of adverse events in healthcare settings.
  • Effective communication is essential for coordinated patient care and provider collaboration.

Purpose of the Study:

  • To explore the complexities of healthcare communication.
  • To examine the role of structured communication strategies in mitigating risks.

Main Methods:

  • Analysis of communication components and processes.
  • Identification of individual, group, and organizational factors influencing communication.
  • Review of structured communication tools like read-backs and SBAR.

Main Results:

Related Experiment Videos

  • Healthcare communication is intricate, with potential for misunderstanding due to cognitive workload, authority gradients, and care transitions.
  • Structured communication methods (e.g., SBAR, read-backs) are increasingly used to enhance clarity and signal critical information.
  • While beneficial, structured communication is not foolproof and may have unexpected consequences.

Conclusions:

  • Structured communication approaches offer potential benefits for healthcare communication clarity.
  • Providers must remain vigilant about potential pitfalls and unexpected outcomes associated with structured communication tools.
  • Ongoing evaluation of communication strategies is necessary to ensure patient safety.