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Related Experiment Videos

SuperWorker: admitting staff with the right stuff.

Howard Larkin

    Hospitals & Health Networks
    |February 17, 2007
    PubMed
    Summary
    This summary is machine-generated.

    High-deductible health plans leave patients unprepared for costs. Hospitals now employ specialized staff to inform patients of out-of-pocket expenses upfront and arrange payment plans.

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    Area of Science:

    • Healthcare Administration
    • Patient Financial Services

    Background:

    • High-deductible health plans (HDHPs) shift a greater financial burden onto patients.
    • Many patients lack preparedness for significant out-of-pocket healthcare expenditures.
    • This financial unpreparedness can lead to delayed or foregone medical care.

    Purpose of the Study:

    • To explore innovative hospital strategies for addressing patient financial challenges.
    • To examine the role of newly implemented admitting staff in managing patient liabilities.
    • To assess the impact of upfront cost communication and payment plan options on patient financial experiences.

    Main Methods:

    • Implementation of specialized admitting staff trained in financial counseling.
    • Development of protocols for transparently communicating estimated patient responsibility at admission.

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  • Establishment of flexible payment plan options for patients with financial constraints.

    • Main Results:

    • Increased patient awareness of their financial obligations.
    • Improved patient engagement in financial planning for healthcare services.
    • Potential reduction in patient billing-related distress and payment issues.

    Conclusions:

    • Proactive financial communication and support systems are crucial for patients with HDHPs.
    • Hospitals can mitigate patient financial stress through strategic staffing and transparent billing practices.
    • This approach enhances the patient experience and potentially improves healthcare access.