Total account ownership. A new model for streamlining your business office staff

A growing number of medical practices are transforming their payer-based, account follow-up staffing model to total account ownership (TAO). This approach recognizes the equally important tasks of coding, claims transmission, payment posting and refunds, which are usually divided among business office staff. TAO assigns work by payer rather than function. It ensures a fully cross-trained business office and vastly reduces the economic impact of employee absences. In addition, TAO gives every employee approximately the same workload in terms of both quantity and complexity.