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Related Concept Videos

Role of Communication in the Nursing Process II: Planning and Implementation01:25

Role of Communication in the Nursing Process II: Planning and Implementation

Several factors are considered while creating a patient's care plan. Motivation is a factor in improving communication, and patients often require encouragement to try different approaches involving significant change. It is essential to involve the patient and family in decisions about the plan of care to determine whether the suggested methods are acceptable. Consider meeting critical comfort and safety needs before introducing new communication methods and techniques. Allow adequate time for...
Communication01:28

Communication

Sharing information, concepts, and emotions to foster mutual understanding is communication. The sender, recipient, and transaction must be considered in this manner. The sender is the person who shares the message, the recipient is the person who receives and understands the message, and the transaction is the method used to deliver the message and the variables that affect the communication's context and surroundings. The nurse-client connection is built on therapeutic communication.
Within...
Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch

The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
Therapeutic communication is not the same as social interaction. Social interaction has no goal or purpose and consists of casual information sharing, whereas therapeutic communication has a plan or purpose for the conversation. Therapeutic...
Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing01:23

Techniques of Therapeutic Communication II: Focusing, Paraphrasing, and Summarizing

Focusing involves centering a conversation on a message's critical elements or concepts. Focusing is valuable if the talk is vague or patients begin to repeat themselves. Sometimes, when patients are asked about their symptoms, they may go off-topic and try to tell their entire life story. Respectfully, the nurse should bring the conversation back into focus.
This therapeutic technique can also be used when a patient brings up pertinent information during a health-related conversation. The...
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Nurses' Legal Responsibilities II01:23

Nurses' Legal Responsibilities II

Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
Communication between nurses and patients...

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Related Experiment Video

Updated: Jul 15, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
14:32

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care

Published on: February 16, 2011

Communicating with patients: what happens in practice?

Lisa Roberts1, Sally J Bucksey

  • 1Physiotherapy Department, Southampton University Hospitals NHS Trust, Southampton, Hampshire, United Kingdom.

Physical Therapy
|April 5, 2007
PubMed
Summary

This study measured communication between physical therapists and back pain patients. Physical therapists talked twice as much as patients, with touch and eye gaze being common nonverbal cues.

Area of Science:

  • Rehabilitation science
  • Clinical communication research
  • Patient-therapist interaction analysis

Background:

  • Effective communication is crucial for healthcare professionals.
  • Understanding communication dynamics in physical therapy is essential for patient outcomes.
  • Back pain management relies heavily on the patient-therapist relationship.

Purpose of the Study:

  • To quantify the content and frequency of verbal and nonverbal communication.
  • To analyze communication patterns between physical therapists and patients with back pain.
  • To explore the role of communication in physical therapy practice.

Main Methods:

  • Video recording of initial patient-therapist interactions.
  • Utilizing the Medical Communications Behavior System for verbal analysis.

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Last Updated: Jul 15, 2026

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14:32

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  • Observing nonverbal cues like head nodding, smiling, eye gaze, leaning, and touch.
  • Conducting semistructured interviews with physical therapists.

    • Main Results:

    • Over 2,000 verbal statements were analyzed.
    • Physical therapists spoke approximately twice as much as patients.
    • Content behaviors (history taking, advice) formed 52% of therapist talk.
    • Physical therapist touch occurred in 54% of interactions; patient eye gaze was observed in 84%.

    Conclusions:

    • Video analysis and validated tools can effectively measure communication.
    • Communication is a vital, yet under-researched, aspect of the patient-therapist relationship.
    • The study provides a model for future research and reflective practice in physical therapy.