[Risk management in therapeutic procedures: the integrated flowsheet. Experience in a CQI context]

Medication errors are an important problem in healthcare organizations. The Health Ministry and other government bodies have advised personnel directly involved in the care process as well as hospital management to adopt methods to prevent clinical risk. For this reason, the Sant'Andrea hospital of Rome , after analyzing the problem , decided to resolve it by introducing some corrective measures such as the integrated medication flowsheet.

To integrate the competence and knowledge necessary to fulfill patients' needs while safeguarding the different professional areas; to obtain better standards of quality , safety and patient satisfaction while enhancing job satisfaction and integration in all the professionals of the équipe.