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Published on: February 17, 2026
[Users satisfaction with dental care services provided at IMSS]
Flora Evelia Landa-Mora1, Gustavo Francisco-Méndez, Mario Muñoz-Rodríguez
1Coordinadora Delegacional de Estomatología, Instituto Mexicano del Seguro Social, Jalapa, Veracruz, Mexico.
Summary
Most users of the Mexican Institute of Social Security dental services in Veracruz reported high satisfaction. Improving waiting times and encouraging regular dental visits could further enhance user satisfaction.
Area of Science:
- Public Health
- Epidemiology
- Dental Care Research
Context:
- The study addresses dental care service quality within Mexico's public healthcare system.
- Patient satisfaction is a key indicator of healthcare service effectiveness.
Purpose:
- To assess user satisfaction with dental care at the Mexican Institute of Social Security (IMSS) in Veracruz.
- To identify factors influencing satisfaction with dental services.
Summary:
- An epidemiological survey interviewed 3322 users aged over 20, finding 82% satisfied with dental care.
- High satisfaction (91%) was reported regarding complaints.
- Shorter waiting times (<30 min) and recent dental visits correlated with higher satisfaction.
Impact:
- Findings indicate a high level of satisfaction with IMSS dental services.
- Recommendations include reducing wait times and increasing frequency of dental visits to boost satisfaction.
