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Relationships between steps taken in selecting a nursing home and consumers' satisfaction
A Prawitz1, F Lawrence, P Draughn
1Louisiana Agricultural Experiment Station, Louisiana State University Agricultural Center.
Abstract:
Analysis of data related to selection of a nursing home by 411 families of nursing home residents led to the conclusion that steps selected and taken by consumers in the selection of a home were associated with their subsequent satisfaction with the home. Satisfaction was greater (a) for families in agreement about the home selected and (b) for families who investigated all homes in an area before selecting one. Less satisfied were families (a) who were forced to make an immediate decision about placement following illness of a patient, (b) who felt they lacked sufficient time to investigate homes, and (c) who chose the first home with space available.