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Family vigilance: improving the experience and outcome
Guido R Zanni1, Jeannette Y Wick
1National Cancer Institute, National Institutes of Health, Bethesda, MD, USA.
Problem:
Our facility encourages family involvement, but some families are rude, intrusive, or disruptive. Occasionally, this derails staff-family relationships. How can we turn this around?
Solution:
Family vigilance at its most intense can become disruptive. Understanding the dynamics of family vigilance is key. Knowing, anticipating, and preventing its pitfalls make family involvement an asset.
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