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'Breaking up is hard to do': perspectives of general practitioners and patients towards removals from GP lists

M Clarke1, D L Whitford, F O'Reilly

  • 1Department of Family Medicine and General Practice, Royal College of Surgeons in Ireland, Dublin, Ireland.

Insights

Patient removal from general practitioner (GP) lists is increasing. While GPs find removing patients a positive experience, patients find it stressful and confusing, highlighting a need for a better system.

Area of Science:

  • General Practice
  • Healthcare Management
  • Patient Experience

Background:

  • Increasing patient removals from General Practitioner (GP) lists in Ireland raise concerns.
  • Understanding the perspectives of both GPs and patients is crucial.

Purpose of the Study:

  • To investigate the viewpoints of general practitioners and patients regarding patient removals from GP lists.
  • To identify discrepancies in experiences and perceptions.

Main Methods:

  • A questionnaire survey was distributed to 45 GPs in North Inner City Dublin who had removed patients.
  • 86 patients removed from GP lists participated in the survey.
  • Semi-structured interviews were conducted with 5 GPs and 10 patients for in-depth insights.

Main Results:

  • GPs generally perceive patient removal as a positive, relieving experience with a clear decision-making process.
  • Patients experience removal from GP lists negatively, reporting stress and confusion.
  • A significant disparity exists between the experiences of GPs and patients.

Conclusions:

  • A need exists for a transparent, responsive, and supportive system for managing patient removals from GP lists.
  • Developing clear protocols can mitigate patient distress and improve the process for all involved.
Abstract

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