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'Breaking up is hard to do': perspectives of general practitioners and patients towards removals from GP lists
M Clarke1, D L Whitford, F O'Reilly
1Department of Family Medicine and General Practice, Royal College of Surgeons in Ireland, Dublin, Ireland.
Insights
Patient removal from general practitioner (GP) lists is increasing. While GPs find removing patients a positive experience, patients find it stressful and confusing, highlighting a need for a better system.
Area of Science:
- General Practice
- Healthcare Management
- Patient Experience
Background:
- Increasing patient removals from General Practitioner (GP) lists in Ireland raise concerns.
- Understanding the perspectives of both GPs and patients is crucial.
Purpose of the Study:
- To investigate the viewpoints of general practitioners and patients regarding patient removals from GP lists.
- To identify discrepancies in experiences and perceptions.
Main Methods:
- A questionnaire survey was distributed to 45 GPs in North Inner City Dublin who had removed patients.
- 86 patients removed from GP lists participated in the survey.
- Semi-structured interviews were conducted with 5 GPs and 10 patients for in-depth insights.
Main Results:
- GPs generally perceive patient removal as a positive, relieving experience with a clear decision-making process.
- Patients experience removal from GP lists negatively, reporting stress and confusion.
- A significant disparity exists between the experiences of GPs and patients.
Conclusions:
- A need exists for a transparent, responsive, and supportive system for managing patient removals from GP lists.
- Developing clear protocols can mitigate patient distress and improve the process for all involved.
Background:
The numbers of removals of patients from General Practitioner lists in Ireland is increasing and is a cause for some concern.
Aims:
To examine the views of both general practitioners and patients toward removals of patients from general practitioner lists.
Methods:
Questionnaire survey to general practitioners in North Inner City Dublin who had removed patients from their list over a 1-year period (n = 45) and to the patients they had removed (n = 86). Follow up semi structured interviews were carried out with five general practitioners and ten patients.
Results:
For doctors, the decision to remove a problematic patient from their list is generally a positive experience, providing relief and being associated with certainty in both the decision and the process. For the patient, being removed from a GP's list is a negative experience, stressful and confusing.
Conclusions:
There is a need for the development of a clear responsive, transparent and supportive system for removing patients from a GP list.
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