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Optimal outpatient appointment scheduling
1Department of Epidemiology & Biostatistics, Erasmus Medical Center, Rotterdam, The Netherlands.
Abstract:
In this paper optimal outpatient appointment scheduling is studied. A local search procedure is derived that converges to the optimal schedule with a weighted average of expected waiting times of patients, idle time of the doctor and tardiness (lateness) as objective. No-shows are allowed to happen. For certain combinations of parameters the well-known Bailey-Welch rule is found to be the optimal appointment schedule.
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