Related Experiment Video
Updated: Jul 12, 2026

14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Mass General makes its survey findings public
Abstract:
Hospital takes two-pronged approach, dealing with transparency while pursuing performance improvement. In addition to a copy of The Joint Commission survey, facility answers key questions and provides regular updates on web site. Policy of openness helps generate staff buy-in for PI initiatives.
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