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Positive impact of increased number of emergency consultants
Gary C Geelhoed1, Elizabeth A Geelhoed
1School of Primary, Aboriginal and Rural Health Care, Princess Margaret Hospital for Children, PO Box D184, Perth, Western Australia, Australia 6840. Gary.Geelhoed@health.wa.gov.au
Insights
Increasing consultant staff in paediatric emergency departments (PEDs) significantly improved patient outcomes. This led to fewer admissions, reduced complaints, and shorter waiting times, proving cost-effective for hospitals.
Area of Science:
- Pediatric Emergency Medicine
- Healthcare Management
Background:
- Emergency departments (EDs) aim for optimal patient outcomes.
- The impact of consultant staffing levels on ED performance requires investigation.
Purpose of the Study:
- To evaluate the effect of increased consultant staffing in a tertiary paediatric emergency department (PED).
- To assess changes in admission rates, patient complaints, and waiting times.
- To determine the cost-effectiveness of additional consultant medical staff.
Main Methods:
- Retrospective observational study over a 10-year period in a tertiary PED.
- Documented trends in consultant numbers, admissions, complaints, and waiting times.
- Compared key performance indicators before and after consultant staff increases.
Main Results:
- Consultant numbers increased from 2.6 to 6.2 full-time equivalents between 2000 and 2004.
- Percentage of children admitted decreased by 27%.
- Complaints fell by 41%, and average waiting time decreased by 15%.
- Additional consultants generated net savings exceeding $A9.48 million annually.
Conclusions:
- Increased consultant staffing in PEDs correlates with improved patient flow and satisfaction.
- Enhanced consultant presence is a cost-effective strategy for improving paediatric emergency care.
- This model demonstrates significant positive impacts on key ED performance metrics.
Abstract:
The increased presence of consultant staff should theoretically lead to better outcomes in emergency departments (EDs). A retrospective observational study was conducted in a tertiary paediatric emergency department (PED) over a 10-year period documenting trends in percentage of children admitted, complaints to the department and average waiting times. Consultant numbers increased from 2.6 to 6.2 full time equivalent staff between 2000 and 2004. Other staffing numbers were essentially unchanged. All parameters examined improved coincident with increasing consultant numbers. The percentage of children admitted decreased by 27%, complaints fell by 41% and the average waiting time by 15%. The yearly cost of an additional 3.6 consultants (2005) was $A1,003,490 with net saving to the hospital of over $A9.48 million. The provision of additional consultant medical staff in a PED coincided with a decrease in the percentage of children admitted, complaints to the department and average waiting times, and was cost effective.
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