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Influence of personality on care quality of hospital nurses
Ching-I Teng1, Kuang-Hung Hsu, Ruey-Cherng Chien
1Department of Business Administration, Chang Gung University, Taoyuan, Taiwan. chingit@mail.cgu.edu.tw
Abstract:
This study investigates the relationship between hospital nurse personality and care quality in Taiwan. Hierarchical regression analysis was applied to data for 192 pairs of nurses and patients. Analytical results are as follows: (1) nurse openness was positively correlated with patient perceptions of responsiveness and (2) nurse neuroticism was negatively correlated with patient perceptions of responsiveness, assurance, and empathy.
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