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Related Concept Videos

Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
SBAR I: Understanding the Concept01:29

SBAR I: Understanding the Concept

Effective communication among healthcare professionals during hand-off reporting is essential to delivering safe and continuous patient care. Common professional interactions include reports to healthcare team members, hand-off, and transfer reports. Nurses routinely report information to other healthcare team members and also urgently contact healthcare providers to report changes in patient status.
Standardized methods of communication have been developed to ensure that information is...
SBAR II: Application of SBAR01:14

SBAR II: Application of SBAR

SBAR is an effective communication tool used by healthcare professionals to communicate patient information accurately. SBAR stands for Situation, Background, Assessment, and Recommendation. For a better understanding, an example is given below.
SBAR Report from a Nurse to a Health Care Provider
S: "Hello, Dr. Smith. This is Jane, RN, from the Med Surg unit. I am calling to tell you about Ms. White in Room 210, who is experiencing increased pain and redness at her incision site. Her recent...
Methods of Documentation V: CBE01:23

Methods of Documentation V: CBE

Charting by Exception, or CBE, is a method of documentation used in healthcare, particularly in nursing, that focuses on documenting only significant or abnormal findings rather than recording every detail. This approach aims to streamline the documentation process, improve efficiency, and ensure that healthcare providers can quickly identify deviations from normalcy in patient assessments.
In CBE, healthcare professionals establish predefined standards of practice that define what constitutes...
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...

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Related Experiment Video

Updated: Jul 11, 2026

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

Communication patterns in a UK emergency department.

Maria Woloshynowych1, Rachel Davis, Ruth Brown

  • 1Clinical Safety Research Unit, Department of Bio-Surgery and Surgical Technology, Imperial College, London, UK. m.woloshynowych@imperial.ac.uk

Annals of Emergency Medicine
|September 21, 2007
PubMed
Summary

Emergency department nurses face high communication loads, with most events initiated by them. Reducing interruptions and irrelevant information is key to improving patient safety.

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A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings
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A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings

Published on: November 9, 2016

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Last Updated: Jul 11, 2026

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide
09:52

Setting Up a Stroke Team Algorithm and Conducting Simulation-based Training in the Emergency Department - A Practical Guide

Published on: January 15, 2017

A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings
06:59

A Novel Approach for the Administration of Medications and Fluids in Emergency Scenarios and Settings

Published on: November 9, 2016

Area of Science:

  • Healthcare Management
  • Nursing Research
  • Patient Safety

Background:

  • Effective communication is vital for patient care, teamwork, and safety in healthcare settings.
  • Emergency departments (EDs) present unique communication challenges due to high-intensity environments and potential for overload.
  • The nurse in charge plays a critical role in managing communication flow within the ED.

Purpose of the Study:

  • To identify and characterize the communication load experienced by the nurse in charge in an emergency department.
  • To analyze the factors contributing to communication overload and their impact on ED nursing practice.

Main Methods:

  • An observational, nonexperimental study was conducted in a London inner-city hospital ED.
  • The nurse in charge was observed for 20 hours across 18 periods, analyzing communication levels, interruptions, and simultaneous events.
  • Data collected included communication channels, purpose, interaction types, and the influence of staffing and patient volume.

Main Results:

  • A total of 2,019 communication events were recorded in 20 hours, with 59% initiated by the nurse in charge.
  • Face-to-face communication (76%) was the predominant channel, with patient management (48%) as the primary purpose.
  • Higher patient numbers correlated with increased communication load, while more nurses on duty were associated with fewer events.

Conclusions:

  • The study quantifies the significant communication load on ED nurses, highlighting its potential to impair memory and lead to errors.
  • Strategies to improve patient safety include reducing interruptions and minimizing non-essential information exchange.
  • Optimizing communication processes is crucial for enhancing efficiency and safety in emergency care.