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Pamela R Wirth1, Jeanne Dzintarnieks

  • 1Susquehanna Health System, Williamsport, PA, USA. pamela.wirth@shscares.org

Healthcare Financial Management : Journal of the Healthcare Financial Management Association
|September 22, 2007
PubMed
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Susquehanna Health System improved patient data accuracy by reengineering business processes and implementing new technology. This initiative aims to reduce staff training and ease patient registration burdens.

Area of Science:

  • Healthcare Administration
  • Health Information Systems
  • Process Reengineering

Background:

  • Healthcare systems face challenges in accurate patient data capture at the point of service.
  • Inefficient registration processes can lead to increased staff workload and patient dissatisfaction.

Purpose of the Study:

  • To describe the reengineering of business processes and technology implementation at Susquehanna Health System.
  • To evaluate the impact of these changes on patient information accuracy, staff training, and registration efficiency.

Main Methods:

  • Susquehanna Health System undertook a comprehensive reengineering of its business processes.
  • New technology was introduced to enhance the capture of patient information during service delivery.

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Main Results:

  • The new system is projected to significantly improve the accuracy of patient data collected at the time of service.
  • Early indications suggest a reduction in the need for extensive staff training.
  • The implementation is expected to substantially alleviate patient registration burdens.

Conclusions:

  • Reengineering business processes and adopting new technology can effectively address challenges in patient data management.
  • The initiative at Susquehanna Health System demonstrates a successful approach to improving operational efficiency and patient experience in healthcare settings.