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Customers' attributional judgments towards complaint handling in airline service: a confirmatory study based on

Wen-Bin Chiou1

  • 1Center for Teacher Education Program, National Sun Yat-Sen University, No. 70, Lien-Hai Road, Kaohsiung City 80424, Taiwan. wbchiou@mail.nsysu.edu.tw

Psychological Reports
|September 25, 2007
PubMed

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