Parents' experiences in Child Protective Services: analysis of a dialogical group process

The authors qualitatively examine parent experiences in groups for persons seeking parental rights through Child Protective Services (CPS). The study focuses on 16 custody-seeking parent figures who participated in dialogical groups designed from a Collaborative Language Systems perspective. The grounded-theory analysis shows that parents initially described overwhelming emotions and conflictual relationships with CPS. It also identifies five therapeutic group processes that appeared to influence perceptions of hope and personal power and contribute to how parents position themselves relative to CPS: validation, sharing practical information and networking, highlighting strengths and resources, supportive confrontation, and sharing stories of change. The analysis provides insight into CPS parents' experiences, suggests that dialogical approaches may have potential to assist in reshaping experiences in CPS, and draws attention to the need for interventions at the structural and administrative levels.