Related Experiment Video
Updated: Jul 10, 2026
06:11
An Automated Culture System for Maintaining and Differentiating Human-Induced Pluripotent Stem Cells
Published on: January 26, 2024
From bottom to top: how one provider retooled its collections
1Sutter Health Sacramento Sierra Region, CA, USA. souzam1@sutterhealth.org
Summary
Sutter Health improved its revenue cycle by implementing key performance benchmarks and empowering Patient Financial Services (PFS) staff. This involved pre-registration analysis and comprehensive training to boost point-of-service collections.
Area of Science:
- Healthcare Administration
- Revenue Cycle Management
- Financial Performance
Background:
- Healthcare organizations face challenges in optimizing revenue cycle management.
- Increasing point-of-service collections is crucial for financial health.
- Sutter Health sought to enhance its revenue cycle performance.
Purpose of the Study:
- To detail the strategies implemented by Sutter Health to improve point-of-service collections.
- To outline the methods used to enhance the overall revenue cycle.
- To share best practices in healthcare financial management.
Main Methods:
- Establishing specific, primary performance benchmarks for measurement.
- Empowering Patient Financial Services (PFS) staff with account responsibility.
- Utilizing a rules engine for pre-registration analysis to identify issues.
- Providing comprehensive training for PFS staff on the new system.
Main Results:
- Implementation of key performance indicators (KPIs) for focused monitoring.
- Increased accountability and ownership among PFS staff.
- Proactive identification and resolution of registration-related issues.
- Enhanced staff competency and performance in financial services.
Conclusions:
- A multi-faceted approach involving performance measurement, staff empowerment, and technology can significantly improve revenue cycle management.
- Proactive issue identification and resolution at the point of registration are vital for collection success.
- Investing in comprehensive staff training is essential for adapting to and excelling within new financial systems.
Related Concept Videos
01:30Health Information Technology and Healthcare Information System
Health Information Technology (HIT)
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
Health Information Technology, commonly called HIT, integrates advanced information systems and technology in healthcare settings. Its primary functions include:
01:27Nursing Clinical Information System
Nursing Clinical Information System (NCIS)
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
01:26Methods Of Healthcare Delivery System
At the different levels of the healthcare system, we see varying methods of healthcare used. These methods include managed care systems, case management, and primary healthcare.
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is limited...
Managed Care System:
The managed care system is designed to control the cost while maintaining the quality of care. The patient's care from admission to discharge is planned by the primary care provider or the case manager, also known as the gatekeeper. In a managed care system, the number of care providers is limited...
01:31Discharge Summary Forms
The discharge summary is crucial as it enables a smooth transition from a healthcare facility to a patient's home or another care setting. This critical document facilitates seamless continuity of care, ensuring patients receive the necessary support and attention.
Here's a detailed look at the key components and guidelines for preparing a discharge summary:
Here's a detailed look at the key components and guidelines for preparing a discharge summary:
01:17Healthcare Agencies II
There are various healthcare agencies in the United States—some of which are managed by religious institutions and others by different government branches.
Parish nursing is a growing specialty nursing profession that focuses on holistic healthcare, health promotion, and illness prevention. It blends professional nursing practice with a health ministry, focusing on health and healing within the context of a Christian community. Parish nurses serve as health educators, referral sources, and lay...
Parish nursing is a growing specialty nursing profession that focuses on holistic healthcare, health promotion, and illness prevention. It blends professional nursing practice with a health ministry, focusing on health and healing within the context of a Christian community. Parish nurses serve as health educators, referral sources, and lay...
01:18Healthcare Agencies I
Healthcare agencies provide healthcare services to people. In the United States, voluntary agencies are often non-profit centers sponsored by donations, grants, or fundraisers. One such organization is Meals on Wheels, which provides meals to the elderly and homebound. The American Heart Association and the American Lung Association are other non-profit community organizations. Doctors and nurses are frequently active members of these organizations, which offer health checks and educational...