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Published on: February 16, 2011
A communication tool to improve the patient journey modeling process
Joanne Curry1, Carolyn McGregor, Sally Tracy
1Health Informatics Res., Univ. of Western Sydney, NSW, Australia. jm.curry@uws.edu.au
Summary
A new graphical tool enhances patient journey modeling for healthcare quality improvement. It fosters stakeholder involvement, leading to better patient care processes and outcomes.
Area of Science:
- Healthcare Management
- Quality Improvement Science
- Human-Computer Interaction
Background:
- Healthcare organizations globally prioritize quality improvement initiatives.
- Patient journey modeling offers a patient-centric approach to understanding and redesigning care processes.
- Effective stakeholder engagement and communication are crucial for successful healthcare redesign.
Purpose of the Study:
- To present a novel graphical communication tool designed to facilitate patient journey modeling.
- To enhance stakeholder involvement, commitment, and ownership in healthcare quality improvement processes.
- To integrate key variables like policies, roles, system usage, process time, and cost into patient journey analysis.
Main Methods:
- Development and application of a graphically based communication tool for patient journey modeling.
- Utilizing a midwife-led primary care case study to demonstrate the tool's framework and usage.
- Focusing on stakeholder participation and the integration of diverse contributing factors.
Main Results:
- The graphical tool promotes strong stakeholder buy-in and active participation.
- It simplifies the recognition of patient journey issues for diverse stakeholders.
- Significant enhancements were observed in the overall design of the future patient journey.
Conclusions:
- The presented graphical communication tool is effective in improving the patient journey modeling process.
- This approach leads to enhanced overall quality improvement outcomes in healthcare organizations.
- The tool's simplicity and visual nature facilitate understanding and collaboration among various stakeholders.
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