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Language differences as a barrier to quality and safety in health care: the Joint Commission perspective
1The Joint Commission, Oakbrook Terrace, IL, USA. pschyve@jointcommission.org
Abstract:
Effective communication with patients is critical to the safety and quality of care. Barriers to this communication include differences in language, cultural differences, and low health literacy. Evidence-based practices that reduce these barriers must be integrated into, rather than just added to, health care work processes.
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