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User library service expectations in health science vs. other settings: a LibQUAL+ Study
Bruce Thompson1, Martha Kyrillidou, Colleen Cook
1Texas A&M University and Baylor College of Medicine, College Station, Texas, USA.
Health Information and Libraries Journal
|November 17, 2007
Summary
User expectations and perceptions of library service quality are similar across health science libraries and general research libraries. This finding suggests consistent service standards are valued by users in diverse academic and medical settings.
Area of Science:
- Library and Information Science
- Health Sciences Librarianship
Background:
- User expectations and perceptions of library services can vary based on library type.
- Health sciences libraries may face unique demands due to the critical nature of medical information access.
Purpose of the Study:
- To compare library service expectations and perceptions between health-related libraries and major research libraries.
- To determine if users of medical libraries demand higher service quality.
Main Methods:
- LibQUAL+ total and subscale scores were compared across library groups.
- Data were collected from libraries in the US, Canada, and Britain.
Main Results:
- No significant differences were found in user expectations and perceptions between health and non-health library settings.
- Anticipated variations in service quality demands did not emerge in the study.
Conclusions:
- User expectations and perceptions of library services are consistent across various health science library settings (hospital, academic).
- These expectations and perceptions are also similar to those found in general research libraries.
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