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Dental practice satisfaction with preferred provider organizations
Robert H Aseltine1, Susan Reisine, Elizabeth A Schilling
1University of Connecticut School of Dental Medicine, Department of Oral Health and Diagnostic Sciences, Division of Behavioral Sciences and Community Health, MC 3910, 263 Farmington Avenue, Farmington, CT 06030-3910, USA. aseltine@uchc.edu
BMC Health Services Research
|November 17, 2007
Summary
Dental practices are moderately satisfied with preferred provider organizations (PPOs), with compensation being a key driver of satisfaction. Service factors also play a crucial role in differentiating PPO plans.
Area of Science:
- Dental insurance market analysis
- Healthcare provider satisfaction studies
Background:
- Limited understanding of dental practice satisfaction with preferred provider organizations (PPOs).
- PPOs hold an increasing share of the dental insurance market.
Purpose of the Study:
- To examine dental practice satisfaction with PPOs.
- To determine the influence of plan communications, claims handling, and compensation on satisfaction.
Main Methods:
- Telephone surveys conducted with dental practices affiliated with MetLife (2002-2004).
- Comparative analysis of satisfaction across six systematically selected PPO plans (n=4582).
- Multiple imputation used to address item non-response.
Main Results:
- Average overall satisfaction with PPOs was between "very satisfied" and "satisfied."
- Significant differences in satisfaction observed across the six PPO plans (p < .05).
- Perceived adequacy of compensation was the primary driver of satisfaction differences; claims handling also influenced satisfaction for two plans.
Conclusions:
- Compensation is crucial for dental practice satisfaction with PPOs.
- Service-related factors significantly differentiate PPO plans.
- Non-monetary aspects of PPO performance are vital for practice recruitment and retention.
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