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[User opinions based on complaints filed]
A Cayuela Domínguez1, J J Camacho Garrido, X Ras Luna
1Unidad Docente de Medicina Familiar y Comunitaria, Sevilla.
Revista De Sanidad E Higiene Publica
|May 1, 1991
Abstract
Background:
The analysis of complaints is a way to know the users satisfaction on a health center.
Methods:
We analyzed 270 formal patient complaints, made at Pino Montano Health Centre (Seville) from 1986 to 1989.
Results:
Complaint rates was 315.55 per 100,000 persons-years. This rate was higher than such observed in other studies. 75.5% of complaints were related to organizational or structural problems.
Conclusions:
With this analysis we can overtake the acceptability of health system overall or to highlight some structural problems in the organization and to discover areas of dissatisfaction with the medical quality.