Trial work: the way to successful information system projects in healthcare

The lack of user knowledge about a new healthcare information system leads to project problems. A project's success is usually measured by end user and management satisfaction. The training of healthcare personnel about how to use a new system is not enough. Trial work is the essential and sometimes missing link between personnel knowledge and the successful use of an information system introduced in healthcare. Trial work should be carefully planned, organised and monitored. For best results, the trial use of the new information system has to be defined by management as a must for healthcare employees.