The personal librarian program: an evaluation of a Cushing/Whitney Medical Library outreach initiative

The Cushing/Whitney Medical Library (CWML) at the Yale School of Medicine has offered a "Personal Librarian" (PL) program to medical center students since 1996. This outreach program matches students to a professional librarian as they matriculate, a relationship that is maintained until the student graduates. PLs offer individualized assistance for almost anything-from interpreting library policies and procedures to helping locate materials to assisting with thesis research. The program requires nominal effort on the part of the librarians, making it possible to expand the program to include other student groups. A recent survey revealed that students are extremely satisfied with the program and would generally welcome more contact from their PL.