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[Implementation of quality assurance program ISO 9001 in a department of paediatric oncology]

J Kanold1, P Halle, C Paillard

  • 1Service de pédiatrie B, centre régional de cancérologie pédiatrique, CHU de Clermont-Ferrand, Hôtel-Dieu, 63001 Clermont-Ferrand, France. jkanold@chu-clermontferrand.fr

Archives De Pediatrie : Organe Officiel De La Societe Francaise De Pediatrie
|January 22, 2008
PubMed

Insights

Implementing ISO9001/2000 standards improved pediatric cancer care organization. This quality assurance system enhanced team spirit, standardized practices, and benefited children, families, and healthcare teams.

Area of Science:

  • Healthcare Management
  • Quality Assurance in Medicine
  • Pediatric Oncology

Background:

  • Improving care for pediatric cancer and leukemia patients is crucial.
  • French legislation requires adherence to specific healthcare standards.
  • Existing organizational structures may not fully meet patient and family needs.

Purpose of the Study:

  • To enhance the organization and management of pediatric cancer care facilities.
  • To ensure alignment with current French healthcare legislation.
  • To implement a quality assurance system based on ISO9001/2000 standards.

Main Methods:

  • A quality assurance program based on ISO9001/2000 standards was implemented at the Regional Centre for Paediatric Oncology (CRCP).
  • The implementation was treated as a research and medical project, supported by the management team.
  • Clinical services were analyzed as interconnected processes to identify value-added transformations for patients and families.

Main Results:

  • Ten key processes, such as diagnosis and care, were identified and mapped.
  • Process cartography provided a comprehensive overview of the CRCP's care activities and their interactions.
  • The systematic representation of processes facilitated a global vision of care delivery.

Conclusions:

  • The ISO9001/2000 standard serves as an effective tool for healthcare organization and management.
  • Implementation fostered team spirit, standardized professional practices, and clarified roles within the clinic.
  • Benefits were observed at the levels of the child and family, healthcare teams, and administrative bodies.
Abstract

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