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Review of patient-reported type 2 diabetes service quality
Jafar S Tabrizi1, Andrew J Wilson, Eleanor T Coyne
1Faculty of Health and Nutrition, Tabriz Medical Sciences University, Attar Nishabori Road, Golgasht, Tabriz, EAZN 5166614711, Iran. js.tabrizi@gmail.com
Abstract:
A critical review was conducted of the literature from 1960 to June 2005 on service quality in type 2 diabetes. The review demonstrated that improving service quality may improve the outcomes for people with type 2 diabetes. The potential service quality factors from the perspective of people with type 2 diabetes were: timeliness, confidentiality, continuity, dignity, communication, access, education, cost, amenities and autonomy.
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