Related Experiment Video
Updated: Jul 7, 2026
14:32
Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
What is quality and how is it achieved? Practitioners' views versus quality models
P Hudelson1, A Cléopas, V Kolly
1Département de Médecine Communautaire, Geneva University Hospitals, 24 rue Micheli du Crest, 1211 Genève 24, Switzerland. Patricia.Hudelson@hcuge.ch
Quality & Safety in Health Care
|February 5, 2008
Summary
Healthcare professionals view quality improvement as an individual responsibility, contrasting with expert models. Systemic issues, like resource shortages, are seen as primary barriers to delivering high-quality patient care.
Area of Science:
- Healthcare Management
- Medical Sociology
- Quality Improvement Research
Background:
- Organizational culture is crucial for healthcare quality improvement.
- Expert-defined quality attributes include systems thinking, error acceptance, continuous improvement, and patient focus.
Purpose of the Study:
- To investigate healthcare professionals' perceptions of quality in Geneva, Switzerland.
- To explore definitions, barriers, facilitators, and responsibility for healthcare quality.
Main Methods:
- Semi-structured interviews conducted with 21 doctors and nurses.
- Explored perceptions across five hospital departments.
Main Results:
- Healthcare professionals' quality concepts differ from expert models.
- Quality is perceived as the responsibility of individual practitioners.
- Technical and interpersonal skills are key to perceived quality.
- Healthcare systems are viewed as barriers due to resource and administrative issues.
Conclusions:
- Discrepancy between professional and expert views on healthcare quality.
- Individual practitioner responsibility is emphasized over systemic approaches.
- Findings have implications for implementing quality management initiatives in healthcare organizations.
Related Concept Videos
01:19Quality Assurance
Quality assurance is the overarching term used to describe the activities employed to ensure the proper performance of a system. These activities can be classified into three categories: quality control, quality assessment, and internal corrective measures. Typically, these activities work cyclically: quality control is performed before and during the analysis, while quality assessment occurs during and after the investigation. Internal corrective measures are implemented based on the findings...
01:05Quality Control
Quality control is one of the three cyclical quality assurance activities that help keep a system under statistical control. Typical quality control activities include creating quality control charts, conducting proficiency testing, and documenting and archiving results.
Quality control helps track data, visualize trends, and identify variations, making it easier to detect deviations that may affect the accuracy of an analysis. One way to do this is by generating a quality control chart, which...
Quality control helps track data, visualize trends, and identify variations, making it easier to detect deviations that may affect the accuracy of an analysis. One way to do this is by generating a quality control chart, which...
01:25Models of Health Promotion and Illness Prevention I
A model is a theoretical way to understand a concept or an idea. Models can overcome barriers to health regardless of diverse economic and cultural backgrounds. In addition, models make the task easier by providing different ways to approach complex issues. There are two major health promotion models: the health belief model and the health promotion model.
The health belief model (HBM) attempts to predict health-related behavior in specific belief patterns. According to the HBM, a person's...
The health belief model (HBM) attempts to predict health-related behavior in specific belief patterns. According to the HBM, a person's...
01:03Data Validation
Data validation is an essential part of a comprehensive assessment. Validation is confirming or verifying and opening the door to gathering more assessment data as it clarifies vague or unclear data. The process of checking and verifying the collected information is called data validation. The primary purpose of data validation is to ensure data is as free from error, bias, and misinterpretation as possible.
Nursing assessment guides are generally based on holistic models rather than medical...
Nursing assessment guides are generally based on holistic models rather than medical...
01:15Data Validation
Method validation is a crucial process in analytical chemistry designed to confirm that a given method consistently produces reliable and high-quality results. This process is essential when a method is applied to different sample matrices or when procedural modifications are made, ensuring that the results meet acceptable standards across various applications.
Key parameters for method validation include:
Key parameters for method validation include:
01:15Methods of Documentation VI: Case Management Model
The case management model is a multidisciplinary approach that involves healthcare professionals from diverse disciplines, such as physicians, nurses, therapists, social workers, and pharmacists, working collaboratively to address the various needs of patients. Each healthcare professional brings unique expertise and perspectives, contributing to a more comprehensive understanding of the patient's condition and tailoring treatment plans accordingly.
For example, a patient with a chronic illness...
For example, a patient with a chronic illness...