[The Community Resources Consultants of Toronto (CRCT): Two Case Management Programs.]

This article describes two well established case management services which were developed in response to clearly identified gaps in the mental health system in Toronto. The significance of case management and its place in the mental health system are addressed. CRCT's service philosophy and how that philosophy is put into operation at an organizational level and in the delivery of case management service is described. Client vignettes illustrate the day-to-day work of the case managers and the importance of a strong working alliance.