Patient satisfaction as a positive nursing outcome
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Tarja Tervo-Heikkinen1, Tarja Kvist, Pirjo Partanen
1Research Unit, Kuopio University Hospital, Kuopio, Finland. tarja.tervo-heikkinen@kuh.fi
Abstract:
The purpose of this cross-sectional survey was to assess patient satisfaction and analyze its relationship to nurse staffing levels in 34 inpatient wards at 4 Finnish university hospitals. The patients were satisfied with their care in general. However, the proportion of registered nurses (RNs), the patient-to-RN ratio, and the RNs' working years were highly related to patient satisfaction. Eight patients per RN was the cut-off point for patient satisfaction.
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