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E-mail access and improved communication between patient and surgeon.

Peter Stalberg1, Michael Yeh, Geraldine Ketteridge

  • 1FRACS, Department of Endocrine and Oncology Surgery, Royal North Shore Hospital, St Leonards, Sydney, NSW, Australia.

Archives of Surgery (Chicago, Ill. : 1960)
|February 20, 2008
PubMed
Summary

Providing patients undergoing elective surgery with surgeon email access significantly increases perioperative communication. This enhanced communication did not negatively impact patient satisfaction with surgical outcomes.

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Area of Science:

  • Surgical Communication
  • Patient-Surgeon Interaction
  • Digital Health in Surgery

Background:

  • Traditional communication methods between surgeons and patients undergoing elective surgery are often limited to scheduled consultations.
  • Exploring novel communication channels is crucial for improving patient engagement and managing perioperative concerns.

Purpose of the Study:

  • To evaluate the effectiveness of email communication as a tool for surgeon-patient interaction before elective surgery.
  • To assess whether offering email access influences the frequency and nature of patient-initiated communication.

Main Methods:

  • A prospective randomized study involving 100 patients scheduled for thyroid or parathyroid surgery.
  • Patients were randomized to receive either an information sheet encouraging email communication (Group E) or a standard information sheet (Group S).

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  • Outcomes measured included the use of communication outside scheduled appointments and patient satisfaction questionnaires.

    • Main Results:

    • Patients in Group E were significantly more likely to initiate additional perioperative communication (38%) compared to Group S (14%).
    • The majority of additional communication (84%) was conducted via email, with 81% of these emails originating from Group E patients.
    • No significant differences were observed in patient satisfaction with communication outcomes between the groups.

    Conclusions:

    • Offering patients undergoing elective surgery direct email access to their surgeon enhances communication levels.
    • This improved communication can be achieved without compromising patient satisfaction, despite potential medicolegal concerns.