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Related Concept Videos

Current Trends in Nursing II01:30

Current Trends in Nursing II

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Trends in nursing are multifactorial and associated with changes in society, within the nursing profession, and in other professions. Notably, telehealth and remote nursing contribute to successful healthcare delivery for numerous patients and help reduce stress for nurses due to nursing shortages. Nurses can reach patients, monitor their conditions, and interact with them using computers, audio, visual accessories, and telephones—for example, remote patient monitoring systems. Likewise,...
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Current Trends in Nursing I01:28

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Current trends in nursing include:
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Types of Reports III: Telephone and Verbal Reports01:26

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Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
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Techniques of therapeutic communication I: Active Listening, Sharing Observations, Validation, and Using Touch01:15

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The history of therapeutic communication can be traced back to Florence Nightingale, who emphasized the importance of developing trusting relationships with patients. She taught that the presence of nurses with patients results in therapeutic healing.
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Specialized Care Centers and Settings-II01:30

Specialized Care Centers and Settings-II

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Rural Health Centers
Rural health centers are specialized care facilities in remote locations with very few medical personnel. The primary care providers who run the centers are mostly Registered Nurse Practitioners. Here, emergency treatment is provided to critically ill or injured patients before they are transferred to the closest hospital. Fortunately, due to advancement in technology, many rural healthcare facilities and professionals have easy access to diagnostic and treatment...
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Ethical Issues01:27

Ethical Issues

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Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
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Related Experiment Video

Updated: Mar 23, 2026

Digital Home-Monitoring of Patients after Kidney Transplantation: The MACCS Platform
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Telephone nursing: an emerging practice area.

Sharon Goodwin1

  • 1Quality, Care and Service, VON Canada, North Bay, ON. dgoodwin7@cogeco.ca

Nursing Leadership (Toronto, Ont.)
|February 29, 2008
PubMed
Summary

Nurse telephone advice services are expanding globally to improve healthcare access. While generally safe, concerns exist regarding call center efficiency, staff well-being, and patient safety in this evolving practice.

Area of Science:

  • Nursing Practice
  • Health Services Research

Background:

  • Governments worldwide are adopting nurse telephone advice services to enhance healthcare access.
  • This paper examines the history and established safety of telephone nursing services.

Observation:

  • The integration of clinical practice within call centers presents unique challenges.
  • Focus on efficiency metrics like call duration may compromise patient care standards.

Findings:

  • Key elements supporting safe tele-practice, including standards, competencies, and decision systems, are reviewed.
  • Concerns regarding the quality of work life for call center staff require further investigation.

Implications:

  • Further research and professional dialogue are needed to address issues such as cross-jurisdictional licensure, patient safety, and privatization.

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  • Different models of telephone nursing services are being implemented across Canada, necessitating careful evaluation.