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Related Experiment Videos

The soft stuff is really the hard stuff.

Irwin M Rubin1

  • 1Temenos, Inc., 37 Kawananakoa Place, Honolulu, HI 96817, USA. temenos@lava.net

The Journal of Medical Practice Management : MPM
|March 4, 2008
PubMed
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Preventative maintenance is crucial for complex machinery and medical practices. Essential soft skills, often overlooked, drive practice performance and success.

Area of Science:

  • Healthcare Management
  • Organizational Behavior

Background:

  • Complex machinery requires systematic maintenance for optimal performance.
  • Medical group practices, like complex machinery, need consistent upkeep.
  • Soft skills are often undervalued in practice management.

Purpose of the Study:

  • To highlight the critical role of soft skills in medical practice performance.
  • To reframe 'soft touchy-feely' aspects as essential for high performance.

Main Methods:

  • Analysis of operational requirements for complex systems.
  • Comparative study of maintenance needs in mechanical and human systems.
  • Literature review on soft skills in healthcare management.

Main Results:

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  • Soft skills are integral, not ancillary, to practice operations.
  • Neglecting soft skills negatively impacts practice performance.
  • High performance is directly linked to effective interpersonal dynamics and attitudes.

Conclusions:

  • Soft skills are essential for the high performance of medical group practices.
  • Systematic attention to 'soft' aspects is crucial for practice sustainability.
  • Investing in soft skills yields tangible bottom-line results.