Related Experiment Video
Updated: Jul 6, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Patient journeys: the process of clinical redesign
David I Ben-Tovim1, Melissa L Dougherty, Tony J O'Connell
1Flinders Medical Centre, Adelaide, SA, Australia. David.Ben-Tovim@fmc.sa.gov.au
Abstract:
*Clinical process redesign is a successful improvement method that has been used to increase access to health services in 60 public hospitals across New South Wales, and at Flinders Medical Centre (FMC) in South Australia. *The method focuses on the patient journey as the primary improvement locus, and uses process mapping to identify the value-adding steps in that journey; it involves redesign teams identifying and eliminating non-value-adding steps to improve flow and reduce delays in access to emergency and elective care. *The method engages clinicians, managers, patients and carers, and delivers real gains in health care delivery. *This article outlines the clinical process redesign programs being used by NSW Health and at FMC.
Related Concept Videos
Nursing Clinical Information System
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:
Methods of Documentation VI: Case Management Model
For example, a patient with a chronic illness...
Patient-centered Care
Clinical Trials: Overview
Fundamentals of Nursing Process II
Fundamentals of Nursing Process I