[Management of work processes and humanization in health care: an ergological perspective]

The National Humanization Policy recommends that cooperative, interdependent networks that are committed to producing health be established horizontally, encouraging the protagonism of subjects and collectives and their co-responsibility. The present study addresses management of health care processes focusing on health care workers and the contributions of ergology to rethink work-related knowledge production. The study was based on Schwartz's ergological approach and its "three-poled dynamic apparatus" comprising established disciplines, their protagonists--workers--and epistemological and ethical requirements. It was crucial to the Brazilian National Health System humanization to promote inclusion and appreciation of health workers.