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Related Concept Videos

Types of Reports III: Telephone and Verbal Reports01:26

Types of Reports III: Telephone and Verbal Reports

Telephone and Verbal Reports in healthcare settings are two communication methods for conveying therapeutic instructions from healthcare providers to nurses or other healthcare staff.
Here's an overview of each type:
Telephone Orders
Pharmacokinetics in Pediatric Patients: Drug Excretion01:26

Pharmacokinetics in Pediatric Patients: Drug Excretion

In pediatric medicine, understanding the renal function and drug elimination nuances is crucial for administering safe and effective treatments. Newborns, in particular, display markedly slower renal functions than adults, profoundly affecting how drugs are cleared from their bodies. This slower drug clearance requires clinicians to extend the dosing intervals for many medications to prevent drug accumulation and toxicity while ensuring therapeutic efficacy.One key area where these adjustments...
Therapeutic Communication01:30

Therapeutic Communication

Communication is a lifelong learning process. Through therapeutic communication, nurses can collect relevant assessment data, provide education and counseling, and interact during nursing interventions. Sending and receiving messages occur through verbal and nonverbal communication techniques and can happen separately or simultaneously.
Verbal communication depends on language or a prescribed way of using words so that people can share information effectively. The critical aspects of verbal...
Barriers to Effective Communication II01:21

Barriers to Effective Communication II

The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Pharmacokinetics in Pediatric Patients: Overview and Drug Absorption01:23

Pharmacokinetics in Pediatric Patients: Overview and Drug Absorption

Understanding the physiological differences in the pediatric population is crucial for effective pharmacotherapy. Neonates, infants, and children exhibit significant variations in gastric pH, gastric emptying time, intestinal transit time, and biliary function. These variations profoundly affect oral drug absorption, necessitating a nuanced approach to pediatric dosing.Neonates present with a unique physiological profile, having a gastric pH greater than 4 and faster and more irregular gastric...

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Related Experiment Video

Updated: Jul 5, 2026

Behavioral Assessment of Hearing in 2 to 4 Year-old Children: A Two-interval, Observer-based Procedure Using Conditioned Play-based Responses
14:05

Behavioral Assessment of Hearing in 2 to 4 Year-old Children: A Two-interval, Observer-based Procedure Using Conditioned Play-based Responses

Published on: January 23, 2017

Satisfaction with telephonic interpreters in pediatric care.

Hetty Cunningham1, Linda F Cushman, Cecilia Akuete-Penn

  • 1Department of Pediatrics, Columbia University College of Physicians and Surgeons, New York, NY 10031, USA. hc451@columbia.edu

Journal of the National Medical Association
|May 17, 2008
PubMed
Summary

Spanish-speaking mothers using telephonic interpreters reported higher satisfaction and easier communication during pediatric visits. Physicians underestimated patient preference for this interpretation service.

Related Experiment Videos

Last Updated: Jul 5, 2026

Behavioral Assessment of Hearing in 2 to 4 Year-old Children: A Two-interval, Observer-based Procedure Using Conditioned Play-based Responses
14:05

Behavioral Assessment of Hearing in 2 to 4 Year-old Children: A Two-interval, Observer-based Procedure Using Conditioned Play-based Responses

Published on: January 23, 2017

Area of Science:

  • Medical Communication
  • Health Services Research
  • Pediatric Care

Background:

  • Effective communication is crucial in pediatric care, especially for non-English proficient mothers.
  • Telephonic interpreter services offer a potential solution to language barriers in healthcare settings.

Purpose of the Study:

  • To compare satisfaction levels between Spanish-speaking mothers who used telephonic interpreters and those who did not.
  • To assess pediatric resident physicians' attitudes towards using telephonic interpreters.

Main Methods:

  • Anonymous surveys administered to 98 mothers with limited English proficiency during well-baby visits.
  • Comparison between a baseline cohort receiving routine services and an intervention cohort using telephonic interpreters.
  • Postvisit interviews for mothers and self-administered questionnaires for pediatric residents.

Main Results:

  • Mothers using telephonic interpreters reported significantly easier communication (83% vs. 22%) and higher overall satisfaction (85% vs. 57%).
  • 94% of mothers found telephonic interpretation very helpful, with 96% preferring its use in future visits.
  • Pediatric residents underestimated their patients' preference for telephonic interpretation, with only one-third believing patients would prefer it.

Conclusions:

  • Telephonic interpretation significantly enhances communication and satisfaction for Spanish-speaking mothers in pediatric care.
  • Healthcare providers should be aware of and address the underestimation of patient preferences for telephonic interpreter services.