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Updated: Jul 5, 2026

Using Visual and Narrative Methods to Achieve Fair Process in Clinical Care
Published on: February 16, 2011
Connecting governance culture and hospital performance improvement
Kathryn J McDonagh1, Jean Chenoweth, Mary K Totten
1Thomson Healthcare Performance Improvement and 100 Top Hospitals Programs, Ann Arbor, MI, USA. kathymcdonagh@bellsouth.net
Abstract:
Fluctuating financial health, continuing demands for better and more consistent care quality and patient safety and a dwindling capacity to meet increasing service demands from patients are just some of the pressures motivating hospitals to focus on performance improvement.
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