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Related Experiment Videos

Measuring the effect of conflict on software engineering teams.

J S Karn1, A J Cowling

  • 1Department of Computer Science, University of Sheffield, Sheffield, England. j.karn@sheffield.ac.uk

Behavior Research Methods
|June 5, 2008
PubMed
Summary

Different conflict types impact software engineering (SE) team performance differently. Researchers developed a template to analyze conflict frequency and intensity, finding some conflicts more detrimental than others.

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Area of Science:

  • Software Engineering
  • Team Dynamics
  • Conflict Resolution

Background:

  • Team conflict can negatively affect project outcomes.
  • Understanding specific conflict types is crucial for effective team management in software engineering (SE).

Purpose of the Study:

  • To investigate the impact of various conflict forms on team performance.
  • To analyze conflict dynamics during the feasibility, requirements analysis, and design phases of SE projects.

Main Methods:

  • A template was created to systematically record conflict details.
  • Master of Science students in SE projects served as research subjects.
  • Conflict data was collected during software development for real-world clients.

Main Results:

  • Not all conflict types have the same effect on team performance.
  • The frequency and intensity of specific conflicts are significant factors.
  • Certain conflicts were identified as more damaging to SE team performance.

Conclusions:

  • A developed template aids in observing and recording conflict details in SE teams.
  • The findings offer valuable insights for managing conflict in various team contexts.
  • Targeted conflict management strategies can improve SE project outcomes.