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Measuring the effect of conflict on software engineering teams.
1Department of Computer Science, University of Sheffield, Sheffield, England. j.karn@sheffield.ac.uk
Behavior Research Methods
|June 5, 2008
Summary
Different conflict types impact software engineering (SE) team performance differently. Researchers developed a template to analyze conflict frequency and intensity, finding some conflicts more detrimental than others.
Area of Science:
- Software Engineering
- Team Dynamics
- Conflict Resolution
Background:
- Team conflict can negatively affect project outcomes.
- Understanding specific conflict types is crucial for effective team management in software engineering (SE).
Purpose of the Study:
- To investigate the impact of various conflict forms on team performance.
- To analyze conflict dynamics during the feasibility, requirements analysis, and design phases of SE projects.
Main Methods:
- A template was created to systematically record conflict details.
- Master of Science students in SE projects served as research subjects.
- Conflict data was collected during software development for real-world clients.
Main Results:
- Not all conflict types have the same effect on team performance.
- The frequency and intensity of specific conflicts are significant factors.
- Certain conflicts were identified as more damaging to SE team performance.
Conclusions:
- A developed template aids in observing and recording conflict details in SE teams.
- The findings offer valuable insights for managing conflict in various team contexts.
- Targeted conflict management strategies can improve SE project outcomes.
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