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Seamless service line management.

Mike Nugent¹, Kevin C Nolan, Frank Brown

¹Navigant Consulting, Chicago, USA. mnugent@navigantconsulting.com

Healthcare Financial Management : Journal of the Healthcare Financial Management Association

|June 13, 2008

Summary

This summary is machine-generated.

Memorial Hermann Health System implemented a service line management model to address market competition. Key steps included recognizing the need, assessing readiness, securing early successes, and establishing guiding principles.

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Area of Science:

Healthcare Management
Health Systems Engineering
Service Line Strategy

Background:

The healthcare industry faces intense market competition.
Health systems require adaptive management models to thrive.
Memorial Hermann Health System recognized the need for strategic change.

Purpose of the Study:

To outline the implementation of a systemwide service line management model.
To detail the strategic steps undertaken by Memorial Hermann Health System.
To provide a framework for other health systems seeking to adopt similar models.

Main Methods:

Recognizing an urgent need for change ('burning platform').
Conducting an internal assessment of organizational readiness.
Prioritizing and achieving initial successes ('early wins').
Developing a comprehensive service line management structure.
Establishing a unifying mantra for all service line activities.

Main Results:

Successful execution of a systemwide service line management model.
A structured approach to navigating market dynamics.
Implementation of a guiding mantra for service line initiatives.

Conclusions:

A proactive, phased approach is crucial for implementing systemwide management models.
Internal readiness and early successes facilitate adoption.
A clear guiding principle strengthens service line strategy and execution.