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Seamless service line management
Mike Nugent1, Kevin C Nolan, Frank Brown
1Navigant Consulting, Chicago, USA. mnugent@navigantconsulting.com
Abstract:
Memorial Hermann Health System of Houston executed a systemwide service line management model in response to the competitive pace and intensity of the market. The steps the health system took to develop and implement this model include: Recognize the burning platform. Evaluate internal readiness. Invest in early wins. Build the management model. Create a service line mantra that guides all service line initiatives.
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