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E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
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Published on: August 1, 2019

Being seen within 48 hours--what do patients think?

Pauline Handy1, Jill White, K N Sankar

  • 1Department of Genitourinary Medicine, Newcastle General Hospital, Westgate Road, Newcastle upon Tyne NE4 6BE, UK. Pauline.Handy@newcastle-pct.nhs.uk

International Journal of STD & AIDS
|June 25, 2008
PubMed
Summary

A survey found only 33% of patients want to be seen within 48 hours at a genitourinary medicine clinic. This contrasts with the Department of Health

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Last Updated: Jul 4, 2026

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy
06:28

E-Patient Counseling Trial (E-PACO): Computer Based Education versus Nurse Counseling for Patients to Prepare for Colonoscopy

Published on: August 1, 2019

Area of Science:

  • Genitourinary Medicine
  • Public Health
  • Patient Experience

Background:

  • The Department of Health mandates specific waiting times for genitourinary medicine (GUM) services.
  • National targets aim for 100% of patients to be offered an appointment within 48 hours and 95% to be seen within this timeframe.
  • Understanding patient preferences for appointment waiting times is crucial for service delivery.

Purpose of the Study:

  • To determine the proportion of patients attending a GUM clinic who prefer to be seen within 48 hours.
  • To compare patient preferences with current Department of Health waiting time targets.

Main Methods:

  • A questionnaire survey was administered to 1000 patients at a large GUM department in Newcastle upon Tyne.
  • Patients were asked about their desired waiting times for appointments.

Main Results:

  • Only 33% of surveyed patients expressed a desire to always be seen within the 48-hour target.
  • The majority of patients did not prioritize immediate (within 48 hours) appointments.

Conclusions:

  • Patient preferences regarding waiting times in GUM clinics may differ significantly from established government targets.
  • Service planning should consider patient-reported preferences alongside national guidelines.