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Related Concept Videos

Hospitals-I01:28

Hospitals-I

Hospitals offer medical and surgical care to the sick and injured, along with accommodation while they recover. At the same time, they also provide outpatient, emergency, psychiatric, and rehabilitation services to meet various community needs. In addition to providing medical care, hospitals also act as hubs for medical research and training. Hospitals use clinical procedures and evidence-based practice standards to deliver patient care. To deliver safe and efficient care, a nurse must stay up...
Hospitals-II00:59

Hospitals-II

Hospitals provide inpatient and outpatient services. Inpatient services provide care to patients that stay in the hospital for an extended period, ranging from days to months. Examples of inpatient services include intensive care units, hospital wards, or surgeries. Outpatient services provide care to patients who come to a hospital for a diagnostic or treatment but do not stay overnight —for example, diagnostic tests, surgical procedures, or health education.
Nurses that work in hospitals have...
Tertiary Healthcare System01:21

Tertiary Healthcare System

Specialized care provided over an extended period is called tertiary care. Usually, a primary or secondary care physician will refer a patient to tertiary care. A patient's maximum physical and mental function is restored in tertiary care, which is caused due to the impact of a chronic illness or condition. Tertiary care aims to achieve the highest level of functioning possible while managing chronic illness. For example, a patient who falls and fractures their hip will need secondary care to...
Integrated Healthcare System01:20

Integrated Healthcare System

An integrated healthcare system (IHS) is a set of organizations that provides for or arranges to provide coordinated and continuous service to a defined population. The IHS takes responsibility for that particular population's health status and outcome, both clinically and fiscally. An integrated healthcare system is a well-organized, well-coordinated, and collaborative network. The integrated delivery system is a network that connects different healthcare providers to deliver organized,...
Primary Healthcare Services01:30

Primary Healthcare Services

Primary care promotes wellness and prevents disease. This care includes health promotion, education, protection (such as immunizations), early disease screening, and environmental considerations. Settings providing this type of healthcare include physician offices, public health clinics, school nursing, and community health nursing.
In 1978, international leaders convened in Alma-Ata, Kazakhstan, for what would be a pivotal event in global health. The Alma-Ata Declaration was the first to call...
Nursing Clinical Information System01:27

Nursing Clinical Information System

Nursing Clinical Information System (NCIS)
A Nursing Clinical Information System (NCIS) is a specialized type of healthcare information system tailored to meet the unique needs of nursing practice. It incorporates the principles of nursing informatics to streamline information management and improve the quality of care delivery.
Critical attributes of NCIS include:

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An All-Human Hepatic Culture System for Drug Development Applications
07:23

An All-Human Hepatic Culture System for Drug Development Applications

Published on: October 20, 2023

LIFENET hospitals (India): developing new services' case study.

Zillur Rahman1, M N Qureshi

  • 1Department of Management Studies, Indian Institute of Technology, Roorkee, India. yusuffdm@iitr.ernet.in

International Journal of Health Care Quality Assurance
|June 27, 2008
PubMed
Summary
This summary is machine-generated.

This case study shows how a for-profit hospital in India can strategically offer customer-oriented services to meet the demand for high-quality healthcare. It highlights LIFENET

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Last Updated: Jul 4, 2026

An All-Human Hepatic Culture System for Drug Development Applications
07:23

An All-Human Hepatic Culture System for Drug Development Applications

Published on: October 20, 2023

Area of Science:

  • Healthcare Management
  • Strategic Marketing in Healthcare
  • Emerging Economies Healthcare

Background:

  • The Indian healthcare sector comprises government, charitable, and private nursing homes, each with distinct service offerings and pricing models.
  • Government and charitable hospitals often cater to lower-income groups with income-based or free services, while private nursing homes operate on market-determined rates.
  • Nursing homes, though offering a more intimate setting, often lack advanced medical technology compared to larger institutions.

Purpose of the Study:

  • To explore strategic options for a for-profit hospital in an emerging economy with a growing middle class.
  • To identify how such a hospital can best select and offer services tailored to its target population.
  • To demonstrate how a hospital can develop customer-oriented services to streamline patient care and reduce the need for multiple visits.

Main Methods:

  • This is a case study analysis.
  • The study examines the strategic decisions and service development of a for-profit hospital.
  • It analyzes the market landscape and patient needs within the Indian healthcare context.

Main Results:

  • Government hospitals often have better facilities but are perceived to offer lower quality care and lag in advanced equipment and technician training.
  • Missionary and charitable hospitals may be undercapitalized and unable to offer a full spectrum of services, leading to unmet demand for quality care.
  • LIFENET, established in 1983, became a pioneering comprehensive, for-profit hospital, investing in specialized diagnostic capabilities like cardiology and pulmonology, which drove growth through physician referrals.

Conclusions:

  • LIFENET successfully evolved into a super-specialty hospital through strategic vision and perseverance.
  • Expansion options considered included building more facilities, brand licensing, and establishing a health maintenance organization.
  • The case illustrates the potential for for-profit entities to address gaps in healthcare quality and service delivery in emerging markets.